Frequently Asked Questions
Last updated: [01/09/2026]
Last updated: [01/09/2026]
My True Well is an online health & wellness store offering supplements, beauty & self-care, fitness, and medical-related products designed to support everyday well-being.
No. All information on this website is for educational purposes only and is not a substitute for professional medical advice.
We currently ship within the United States.
Most orders arrive within 3–10 business days, depending on the product and supplier.
Eligible items may be returned within 14–30 days. Opened supplements and personal care items are not returnable unless damaged or defective.
Dietary supplements are not FDA-approved like medications but are regulated under FDA guidelines. Many suppliers follow GMP standards.
Yes. All payments are processed securely through encrypted, trusted payment providers.
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The content on this website is provided for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a licensed healthcare professional before using any supplement, medical device, or wellness product.
Statements regarding dietary supplements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Results may vary from person to person. My True Well does not guarantee specific outcomes. Products should be used only as directed and in accordance with professional medical guidance when applicable.
Some products are fulfilled and shipped by third-party suppliers. My True Well is not the manufacturer of all products and is not responsible for manufacturer claims beyond applicable consumer protection laws.
Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, supplier processing times, or factors outside our control.
Returns are accepted on eligible items within the stated return window. Opened or used supplements, personal care items, and hygiene products are non-returnable unless defective upon arrival.
My True Well is not liable for misuse of products, failure to follow instructions, or adverse outcomes resulting from product use. All products are used at the customer’s own risk.
We respect your privacy. Personal information is collected and used in accordance with our Privacy Policy. We do not sell your personal data.
My True Well reserves the right to update policies at any time. Changes take effect immediately upon posting.
